# whatsapp-engine: failed to get device list: failed to send usync query: websocket not connected

<figure><img src="/files/ViHYpsQrP9Pap3S9TYj4" alt=""><figcaption></figcaption></figure>

### **Penjelasan Singkat**

Pesan error ini menandakan bahwa sistem tidak dapat terhubung ke WhatsApp saat ini. Akibatnya, sistem tidak bisa mengakses akun WhatsApp yang digunakan sehingga pesan tidak dapat dikirim atau diterima.

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### **Penyebab**

* Koneksi WhatsApp sedang terputus atau belum tersambung.
* Akun WhatsApp belum aktif atau perlu disambungkan ulang.
* Koneksi internet sedang tidak stabil.
* Sistem WhatsApp sedang mengalami gangguan sementara.

***

### **Solusi yang Bisa Dilakukan**

* Tunggu beberapa saat, lalu coba kirim pesan kembali.
* Pastikan koneksi internet dalam kondisi stabil.
* Lakukan sambungkan ulang akun WhatsApp (login ulang / scan QR kembali).
* Pastikan WhatsApp di ponsel utama masih aktif dan tidak logout.


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